Would like an option of crushing when ordering - but there great service outweighs that minor concern, and only means I obviously need more brewing equipment
Will be ordering from OBK again
Unfortunately our model is not capable of being viable with crushing grains we learned this the hard way. Most of you folks have likely seen a bulk buy sheet and know that everything except the base grain is sold at cost or much less after packaging, manpower, CC fee's, ETC. When we had the crush option it was costing thousands a month in costs and collecting crush fees far less to cover it (new packaging material and manpower). We can not offer these prices with crushing any longer. We do however offer mills starting at 44.99 that at our grain costs will pay for themselves in four to five brews. Our grains should be double the price, but we like being able to offer along a nice discount.
Our "Deal of the Day" is a new feature we are playing with. Today was a random free White Labs yeast for 0 cents with any order. We have some exciting plans for this feature so might want to bookmark it so can check daily. Would really suck if missed that Super deal that screams ME!
We use a chartered truck to take packages daily from Mitchell our Mitchell warehouse in the middle of nowhere to Mississauga's Canada Post sort center daily. Since we skip multiple steps in the mail routing process (local post office scan in,scan out, delivery to collector, collector to Mississauga) it allows parcels to be en-route to your local post office overnight. Most Ontario and Quebec locations enjoy overnight delivery. No other homebrew store in Canada has more effective shipping then we do.
Keep your stick on the ice,
Keep up the great work!
Few days later I ordered what I should have to begin with a OBKrusher, my mill came with some damage - damage that can be fixed with some elbow grease. I told Patrick and he responded quickly and we worked out a deal that was good for both of us - this was all done without haggling, without stress. A win/win
I work in the service industry, I deal with issues everyday and solve those issues keeping customers coming back even after a rough experience. I find the team at OBK has the same attitude, great service and smooth resolution.
Thanks again to the OBK team, service is the competitive edge in today's market